FREQUENTLY ASKED QUESTIONS

You choose your products, add them to your cart, and follow the checkout process. You'll receive a confirmation email with all your order details immediately after purchase.

Orders are processed within 1 business day. Exception: custom patches are processed within 5 to 7 business days due to production time.

Please contact us as soon as possible. If the order has not yet been dispatched, we will try to make the change. Once dispatched, it is no longer possible to cancel.

Yes. You will receive an email immediately after purchase with your order details, and a second email with the tracking number when the order is dispatched.

Within 24 to 48 business hours after the order has been dispatched.

Yes. For the islands, the delivery period is 6 to 9 business days after dispatch.

Yes. For Spain, the delivery time is 2 to 3 working days. For the rest of Europe, it's between 3 to 5 working days.

After dispatch, you will receive an email with the tracking number and a link to the carrier's website to follow the delivery status in real-time.

We accept MB (Multibanco Reference), Credit Card, Google Pay, Apple Pay, Shop Pay, and PayPal. Payments are securely processed via Shopify Payments.

Yes. The Multibanco reference has an expiry date indicated in the confirmation email. If you don't pay within the deadline, the order will be automatically cancelled.

Yes. All payments are processed with SSL encryption through a certified gateway (IfthenPay), without your banking details being stored in the store.

Yes. The invoice is issued automatically and sent by email after payment confirmation.

You have 14 days from the date of receipt to request a return. The product must be in perfect condition, with no signs of use, all tags intact, and in its original packaging.

The cost of return shipping is the responsibility of the customer.

Yes, we accept exchanges. Please contact us stating the product you received and what you would like to receive. We will assess availability and arrange the process.

No. Personalised products with a name, phrase, or exclusive combination are not eligible for return as they are custom-made. Standard patches and flags follow the normal 14-day policy.

Essentik backpacks have female Velcro panels where you can attach any patch from our collection. The system is completely removable — you can remove, reattach, and change them whenever you want, without damaging the backpack or the patch.

Yes, as long as they have male velcro on the back. The system is compatible with any standard patch on the market.

Yes. Patches with a name, phrase, or name+flag combination are handmade and therefore take between 5 to 8 business days to be shipped. Standard patches and flags are shipped immediately after order processing.

Always remove patches before washing the backpack. The velcro will hold up, but the embroidery can be damaged by friction and hot water. After washing, reattach them as usual.

A program that allows content creators, athletes, and fitness enthusiasts to share Essentik with their community and earn commission on every sale generated through their unique link.

10% on each sale made through your affiliate link.

You can apply through the Affiliates page in the store. Each application is reviewed individually.

Yes. We are looking for partners who share Essentik's values – authenticity, activity, and personality – and who are committed to respecting the brand's image and communication guidelines.